Mr&MrsGi (“we” and “us”) is the operator of (https://mrmrsgi.com)
(“Website”). By placing an order through this Website you will be agreeing to
the terms below. These are provided to ensure both parties are aware of and
agree upon this arrangement to mutually protect and set expectations on our
service.

1. General
   Subject to stock availability. We try to maintain accurate stock counts on our
   website but from time-to-time there may be a stock discrepancy and we will not
   be able to fulfill all your items at time of purchase. In this instance, we will
   fulfill the available products to you, and contact you about whether you would
   prefer to await restocking of the backordered item or if you would prefer for us
   to process a refund.
2. Shipping Costs
   Shipping costs are calculated during checkout based on weight, dimensions and
   destination of the items in the order. Payment for shipping will be collected
   with the purchase.
   This price will be the final price for shipping cost to the customer.

3. Warranty Returns
BNK Enterprises will happily honor any valid warranty claims, provided a claim
is submitted within 90 days of receipt of items.
Customers will be required to pre-pay the return shipping, however we will
reimburse you upon successful warranty claim.
Upon return receipt of items for warranty claim, you can expect BNK Enterprises
to process your warranty claim within 7 days.
Once warranty claim is confirmed, you will receive the choice of:
(a) refund to your payment method
(b) a refund in store credit
(c) a replacement item sent to you (if stock is available)

4. Delivery Terms
   4.1 Transit Time Domestically
   In general, domestic shipments are in transit for 2 – 7 days

 

4.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order
Our warehouse operates on Monday – Friday during standard business hours, except
on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at
any time before the order has been dispatched.

4.5 P.O. Box Shipping
BNK Enterprises will ship to P.O. box addresses using postal services only. If we
are unable to offer couriers services to these locations.

4.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and
send the remaining items once they return to stock.

4.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we
can conduct an investigation.

 

5. Tracking Notifications
   Upon dispatch, customers will receive a tracking link from which they will be
   able to follow the progress of their shipment based on the latest updates made
   available by the shipping provider.
6. Parcels Damaged In Transit
   If you find a parcel is damaged in-transit, if possible, please reject the
   parcel from the courier and get in touch with our customer service. If the
   parcel has been delivered without you being present, please contact customer
   service with next steps.

 

8. Cancellations
   If you change your mind before you have received your order, we are able to
   accept cancellations at any time before the order has been dispatched. If an
   order
   has already been dispatched, please refer to our refund policy.
9. Insurance
   Parcels are insured for loss and damage up to the value as stated by the
   courier.

9.1 Process for parcel damaged in-transit
We will process a refund or replacement as soon as the courier has completed
their investigation into the claim.

9.2 Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.

10. Customer service
    For all customer service enquiries, please email us at mrmrsgistore@gmail.com